School of Life Design's Terms and Conditions
For orders of digital products, downloads are limited to two download attempts. That means you can click the download link exactly twice, from any device. If you desire more download attempts, we encourage you to subscribe to our Magickal Library, which allows unlimited downloads of any digital product.
Books, journals, and zines
We do not accept returns. If your books arrive damaged in any way, please email a few high quality photos of the damage to email@example.com within two weeks of delivery, and we will request a reprint from our printer.
Apparel and Posters
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report via firstname.lastname@example.org.
Reasons for Returns
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returned by Customer - We do not refund orders for buyer’s remorse or size exchanges. A new order, at your expense, would need to be placed for an updated size.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore we reserve rights to refuse returns at our sole discretion.